ANALISIS ANTRIAN PENGISIAN BAHAN BAKAR KERETA API DI PT. PERTAMINA PATRA NIAGA DENGAN PROMODEL
Keywords: promodel, system, utilization, queue
AbstractPT Pertamina Patra Niaga division VHS (vendor held stok) at the locomotive station in Jatinegara there is a queue problem in the refueling process which results in the accumulation of locomotives at the location, for that we need to design a new queuing model or add pump performance / modifications to minimize the queue problems. The purpose of the study was to find out about the analysis of the VHS location queue system by PT. Pertamina Patra Niaga with Promodel. Simulation is a technique of building a model that is able to represent a system and then used to understand the characteristics of the system. To help the simulation process, Promodel software is used. The simulation process with the help of Promodel begins with first constructing an abstract model that is able to represent the real situation, then used to determine the characteristics of the modeled system. This study will describe how a simulation technique with the help of Promodel in the service industry. The system modeled in this study is the fuel filling service process. From the simulation results, the model is run with precision in seconds. run 90 days, the research is quite good, namely: the addition of operators and new lines.